Workshop Controller

Overview

Description

An excellent opportunity for a Workshop Controller to join one of the largest family-owned dealership groups in the North West, with a sustained and energetic programme of growth. Our culture is entrepreneurial and fast paced, our vision is simply to have our customers at the heart of all we do. As a company who’s culture is to promote from within, your opportunities are endless.

We are looking for people who share our passion for our brands, all of our employees play a vital part in putting the customer first, delivering a great customer experience. We offer excellent opportunities to undertake further training and progress your career.

It would be an advantage to have Volkswagen Group Franchise training and knowledge of the Kerridge and Volkswagen systems. A full clean driving licence is required as the role will involve the test driving of vehicles.

The successful candidate would be responsible for the workshop efficiencies and training, development and motivation of the service team, along with distribution of work.

Liaising with the sales department you will be responsible for ensuring all sales vehicles are prepared for delivery in line with company guidelines and sales targets.

The role will involve speaking to customers and having good strong product knowledge and customer relation skills, some mechanical work will be involved.

You will work in a friendly and dynamic environment, receiving a full induction and ongoing support. We recognise that happy and satisfied employees give excellent customer service. Staff benefits include a uniform, company pension scheme and access to the staff car scheme to mention a few.

Duties to include but are not limited to:

• To ensure efficient workshop use of materials, equipment and labour resources.
• To ensure service and repairs are carried out to the highest quality standards, achieving total customer satisfaction.
• To actively retain all available business by consulting and co-operating with reception staff, and service manager.
• To work effectively within the dealership team to ensure industry-leading standards of customer care and satisfaction at all times
• Organise the workshop by controlling job start and finishing times and to be aware of the status of each job at all times
• Ensure the Workshop tools and equipment are in good working order
• Responsible for the security of the building
• Ensure all job cards are completed correctly and be ultimately responsible for shop floor discipline
• To liaise with all Technicians and the Manager in respect of any quality / training issues

What you get in return:

• Salary is Dependent on Experience
• Monthly performance-based bonus
• 23 days holiday plus bank holidays, pro rata. Increasing every 5 continuous years of service
• Work Place Pension after 3 months
• Friendly atmosphere
• Professional development
• Uniform provided
• Car Benefit Scheme available after 6 months and meets criteria
• Employee of the month reward scheme
• Regular Competitions
• Length of Service recognition events

Apply in writing

Please send your CV to the following address

• HR Department,
• Cox Motor Group,
• Northgate,
• White Lund Industrial Estate,
• Morecambe,
• Lancashire
• LA3 3PA